Refund & Return Policy

At Deiosarc, customer satisfaction is our top priority. If you are not completely happy with your purchase, our Return & Refund Policy ensures a simple and transparent process.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all original tags/packaging, manuals, and accessories included.

Return Process

  1. Contact our support team at contact.deiosarc@gmail.com within 30 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Our team will review your request and provide return instructions along with the shipping address.

  4. Ship the item back using a trackable courier service.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently offer replacements for damaged, defective, or incorrect items.

If you want a different product instead, we recommend placing a new order and returning the original item for a refund.

Return Shipping Costs

  • If the return is due to an error on our part (wrong item, defective or damaged product), we will cover the return shipping cost.

  • If the return is for any other reason (e.g., changed mind, wrong size ordered), the customer is responsible for the return shipping charges.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or a full refund at no additional cost to you.

Non-Compliance

Kohelia reserves the right to reject returns that do not meet the above conditions or are returned without prior authorization.

Contact Us

For all return and refund requests, please contact our Customer Support team:

  • Email: contact.deiosarc@gmail.com

  • Phone: +13607438980